Product Support Analyst, AdEffx (SQL & Excel)

3 weeks ago
# of Openings
Data Analytics, Research & Product Operations

Job Description

The Product Support Analyst works in our Ad Operations team and uses a deep technical understanding of the comScore AdEffx Product line to address internal and external clients’ questions and/or issues. Working under the direction of the Product Support Manager, you will act as a liaison building strong relationships with internal clients, engineers and product managers. Key responsibilities include data analysis, data verification, and problem-solving abilities to find and report product bugs to engineering teams and track the resolution of these issues. Having a deep understanding and passion for the online environment will only aid your success at comScore.


What You'll Do:

  • Analyze data sets within comScore's AdEffx suite of products. 
  • Identify patterns and trends within our AdEffx data, and conduct data investigations. 
  • Leverage SQL and Excel to analyze and dissect data issues that we commonly face. 


What You'll Need: 

  • 0-2 years of experience in web support, data analysis, or client technical support
  • Bachelor’s or Master’s degree in analytically oriented discipline
  • Experience in data analysis and problem solving, particularly with Excel, leveraging Pivot Tables as needed to segment data.
  • Strong skills in SQL, and the ability to do joins, loops and manipulate tables. 
  • Strong writing and technical documentation skills and a sense of creativity to develop and optimize deliveries and technical processes
  • Strong communication and listening skills, as well as presentation skills, and a sense of "team"
  • Strong analytical and problem-solving skills as it pertains to technical implementation techniques for data collection and integration

What's Nice to Have:

  • Experience in HTML or web development and/or web analytics
  • Working knowledge of Agile development is a plus
  • Greenplum experience


About comScore:  comScore, Inc. (OTC: SCOR) is a leading cross-platform measurement company that measures audiences, brands and consumer behavior everywhere. 


comScore is a recognized global leader in cross-platform measurement of audiences, advertising and consumer behavior. Built on precision and innovation, comScore combines proprietary TV, digital and movie viewing data with vast demographic details to measure consumers’ multiscreen behavior at scale. With more than 3,200 clients and a global footprint that spans more than 75 countries, comScore is delivering the future of media measurement.


EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.




Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Don't see your ideal role at comScore listed here? That's OK, we still want to stay in touch, because new roles become available frequently. Click below to join our Talent Network, and we'll keep you updated on all the happenings at comScore and alert you when there is a role that might be exactly what you are looking for!

Connect with us to stay informed!