comScore, Inc

  • Account Manager - TELEVISION

    Job Locations US-NY-New York
    Posted Date 1 month ago(10/2/2018 10:40 AM)
    ID
    21170
    # of Openings
    1
    Category
    Commercial (Sales & Client Insights)
  • Job Description

     

    Job Title:      Account Manager, TELEVISION

    Location:      New York

     

    About This Role:

     

    The Account Manager serves as the primary liaison between Comscore and several of our key clients to maximize usage and satisfaction with Comscore’s products and services, resulting in customer retention and up-selling additional services. They are to create and maintain ongoing relationships with their account base by offering outstanding customer service, training, and regular contact.  THIS IS NOT A SALES ROLE.

     

    What You'll Do:

    • Establish strong and productive relationships with clients, including client personnel from research, ad sales, business development, buying, planning or other points of contact.
    • Familiarization with Comscore’s Television products and delivery platforms: TV Essentials, Station View Essentials, and Rubik.
    • Understand the principle business objectives and goals of the account, and how Comscore services help the account meet those objectives.
    • Build client relationships by acting as the interface between CSRs and Sales teams.
    • Proactively manage client communications, responding promptly to questions, concerns and problems.
    • Monitor client logins to the Comscore site and provide account reviews to ensure clients are maximizing use and value, and, as a result, are extremely satisfied and knowledgeable of all Comscore’s services.
    • Identify opportunities for up-selling Comscore’s products to existing clients.
    • Act as the customer advocate internally to Comscore to ensure project goals, needs and issues are clearly understood by internal departments, and provide clarity as needed.
    • In a proactive manner, look for ways to improve client deliverables, anticipate customer needs, and offer creative solutions.
    • Serve as internal expert on each assigned account. Answer client questions and ensure any issues are resolved.
    • Establish and maintain strong working relationships with internal Comscore teams (CSRs, Sales, AS, and IT)
    • Develop PowerPoint presentations, analyze data, and maintain account information in CRM
    • Travel to client locations and attend meetings as necessary

    What You'll Need  

    • Bachelor's degree (BA or BS) from four-year college or university
    • Competency working with complex research/measurement data
    • Minimum three years’ experience within Agency, Network or Research environment
    • Strong data, analytics, and decision making abilities
    • Demonstrated success in managing executive relationships and delivering to client needs
    • Excellent interpersonal and communication skills; ability to communicate well with people at all levels of an organization both internally and externally, both written and verbally
    • Ability to formulate action plans and execute initiatives.
    • Outstanding project management, presentation, and customer service skills
    • Strong competency in Word, Excel, and PowerPoint
    • Self-motivated, organized, and resourceful

     

    About Comscore

    At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.

     

    Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

     

    EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.

     

    To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.

     

    At this time, Comscore will not sponsor a new applicant for employment authorization for this position.

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