• Manager, Digital & Cross Platform Client Success

    Job Locations US-NY-New York
    Posted Date 1 month ago(1 month ago)
    # of Openings
    Commercial (Sales & Client Insights)
  • Job Description


    Job Title:     Manager, Digital and Cross Platform

    Location:     Reston, VA


    About This Role:


    Acts as a post-sale consultative product expert and partner to clients and ensures a positive experience by maximizing value and benefits of comScore's syndicated digital audience and advertising products. Maintains a deep knowledge of the digital publishing and adverting industries, and comScore's role in the market, including competitors, customers, and emerging trends. Develops and delivers client-driven data analyses to answer specific data questions, and to provide useful insights to clients relating to application of data for their business use cases. Provides first line of product training and assists in product recommendations to ensure client experience is seamless and consistent, and to drive product usage. Stays proactively engaged with client to ensure product or service is functioning as intended and adding expected value, and works closely internal comScore teams to communicate client needs and provide feedback on product enhancements. Works closely with sales and account management teams to close new business, support renewals and identifying opportunities for cross-sells and up-sells. Responsible for building and managing teams of Analysts that can effectively deliver comScore products and services, develop processes and offerings that support the entire business as well as comScore's long-term growth, and position as preeminent leader in its market space.


    What You'll Do:

    • Manages a team of direct reports; hires, mentors and coaches for top performance; grows direct reports on appropriate career path.
    • Identifies learning gaps and provides relevant training to existing employees and new hires    
    • Understands the team business objectives and manages team to attain goals throughout the year.
    • Works closely with senior management to accomplish near and long-term objectives and overcome obstacles.    
    • Provides influential and strategic direction as a source of ideas for the day-to-day operation of the Digital Products Client Success organization.    
    • Manages large and highly visible client relationships across multiple product lines by taking a strategic approach, and maintains a deep knowledge of clients industry, competitive space and role in the market.
    • Supports teams clients.
    • Handles difficult client situations and brings to resolution.   
    • Partners with Sales teams to support renewals, cross-sells and up-sells as well as closing new business. Does not close sales, but provides guidance and suggestions to clients and identify and qualify new opportunities.
    • Ensures high-quality of work product; coordinates multiple groups to achieve clients desired results; innovates.


    What You'll Need:


    • Bachelor’s degree from a 4-year college or university, preferably with a focus in advertising or marketing coursework/major. 
    • 5-8 years of work experience in a client-facing position within an analytics, audience measurement, advertising agency or digital media business; 1-3 years of supervisory experience. 
    • Fully proficient in Microsoft Office Suite. 
    • Deep industry expertise managing market research, developing client relationships or selling analytical work. 
    • Ability to be flexible and productive in ever-changing, ambiguous situations. 
    • Ability and willingness to manage people, develop and direct the growth of direct reports, and coach for top performance. 
    • Experienced in creating value for clients through data insights and client-focused consultation. 

    About comScore

    At comScore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.


    comScore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, comScore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, comScore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about comScore, please visit comScore.com.


    EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.


    To comply with federal law, comScore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.





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